PROCESSING
2 to 4 business days
ESTIMATED DELIVERY
| DELIVERY COUNTRY | SHIPPING TIME | COST |
|---|---|---|
| France | 7 to 12 days | FREE |
| Belgium | 7 to 12 days | FREE |
| Switzerland | 7 to 12 days | FREE |
| Spain | 7 to 12 days | FREE |
| United States | 7 to 10 days | FREE |
| Canada | 7 to 10 days | FREE |
| Other countries | 9 to 14 days | FREE |
SHIPPING RULES
Please refer to the listing details or send us a message if you have specific questions about shipping.
We only ship to the confirmed address; please ensure your address is correct before paying for the items.
We do not ship on weekends and public holidays.
We are not responsible for the transit time of the service. Transit times are provided by the carrier, excluding weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Buyers are responsible for duties and customs fees. International buyers (outside France) assume the risk of orders being held or destroyed by customs. Tracking numbers will be sent to all customers upon dispatch of the package. We do not deliver to PO Boxes, military APO or FPO addresses. Local pickup is not offered. We are not responsible for any incorrect or undeliverable addresses.
Undeliverable Packages
If an item is sent to the wrong address because of an incorrect address provided in your order (by you), you can repurchase the same item to the new address, or wait to see if the package is safely returned to us, then pay the additional shipping fees to a new address. Please inform us as soon as possible of any errors in your delivery address.
Once an item is in the possession of the postal service, we are unable to retrieve it, redirect it, or intervene in any way in its delivery to its destination. We are not responsible for items that are not insured or whose tracking numbers are not updated to a delivery status, for any reason, including system errors. We will not issue refunds and will not be responsible for lost, stolen, or confiscated items.
BACKORDERS
Occasionally, due to popular demand, some items may be unavailable or out of stock. Some products are more likely to be out of stock than others. Some products may have waiting periods of 2 weeks to 2 months if they are out of stock. In extreme cases, this may be due to exceptionally high demand, if the manufacturer has sold out and is waiting for a new production. This delivery time does not include possible excessive delays due to customs. If you feel your order is taking too long, feel free to contact us, and we will keep you updated on the delivery times or current stock levels.