A LITTLE HELP
Frequently asked questions
Helpful answers for choosing your box, placing an order, and finding support.
How do I choose a TV box?
Start with the model and the RAM/storage options shown on its product page. Check the product details against your TV connection and the apps you want to use. If you are unsure, ask our team before ordering.
Compare Android TV boxesAre streaming subscriptions included?
Check the individual product listing for exactly what is included. App availability and compatibility depend on the device and service, and some services require a separate account or paid subscription.
Where can I find delivery information?
Our Shipping Policy explains processing times, estimated delivery times, destinations, and shipping conditions. Check the address and delivery information shown at checkout before placing your order.
How can I track my order?
Use your order ID and billing email address on the Track your order page to view order status. If you have a carrier tracking number, the same page includes a separate link for parcel tracking.
Where do I find my order ID?
Your order ID appears in your order confirmation email. Check your spam or junk folder if you cannot find the message. Orders associated with your account can also be viewed in My account. Contact us if you still need help.
Can I change or cancel an order?
Contact us as soon as possible with your order ID and the change you need. Please read the cancellation conditions in our Return & Refund Policy; a request does not automatically change or cancel an order.
How do returns and refunds work?
Read our Return & Refund Policy for the applicable time limits, item conditions, and return costs. Contact our team with your order ID to start the process before sending an item back.
How can I contact StaticWatch?
Email info@staticwatch.com, call +971 50 592 4572, or use our contact form. Customer service hours are Monday–Friday, 8 AM–5 PM, and Saturday, 8 AM–2 PM.